FAQ

What is your contact information?

We can be contacted by email by using our contact form.
Facebook – https://en-gb.facebook.com/cbdbrothers/
Twitter – https//twitter.com/@cbdbrothers

Telephone: 01359 242589, phone lines are open between 10-12 and then again from 2-4.
We can’t accept calls outside this time because we will not get any other work done.

The song we use whilst you are on hold is Macka B ‘medical Marijuana Card’, it’s available on all formats so please support the record by buying it – ‘Medical Marijuana Card’

Can we pop up for a visit?

YES! We love to have visitors, but please call to make an appointment, we have two bases one in Spain and our UK base in Suffolk. Both sites are off grid running on renewable energy, both sites are utilizing recycled materials as much as we can, both sites contain production areas and state of the art lab equipment, both testing and production. In the Spanish branch we are investing in extraction equipment where we are developing a range of THC/CBD products that fit in with the legal frame work and are in the process of opening up a number of cannabis dispensaries throughout Spain. Our UK site is focusing on testing and distribution, we are in the process of buying some new and specialized equipment to ensure that what we keep ahead of the curve when it comes to providing high quality oils.

Our UK address is 1010 Farm, Kiln Lane, Elmswell, Suffolk, IP30 9QR.

What’s the difference between the editions?

We use 3 different extracts grown in different conditions to make our wide range of products, grown outdoors under the sun.
We have 2 Cannabis Sativa extracts, the Green and Blue Editions, which are grown on farms in Europe.
We have a Cannabis Indica dominant hybrid in the Purple Edition, grown on farms in Holland.
And finally, we have our original White, Red and Black Editions. These all use the same Cannabis Indica extract diluted to 3 different concentrations. This strain is grown under lights in a controlled environment for maximum cannabinoid content, yield and profile. The cost of production is much higher and for this reason the price too. A percentage of the sales from these editions goes toward our companion programme.

You have a compassion program, how does that work?

Our compassion program is designed to help children with very serious complaints, please contact us for more information.

Allergies
The ingredients in our products vary from product to product please read the label to ensure your not buying something that may cause a reaction. As some of our products do contain nut oil, we cannot guarantee the absence of cross-contamination of nut oil with our other products which may have been made at the same location.

I have cancer can you help?

Sadly, we are unable to offer any advice on the use of our oils for cancer treatment, this is because they are not sold or made as cancer treatment. The Government has a very specific piece of legislation called the ‘1939 Cancer act’ which prohibits any discussion around the use of any treatment that is not state approved. We understand that people will want to do whatever they can to try and beat cancer and the movement around ‘cannabis kills cancer’ is, we’re afraid not strictly true. It is a useful tool but should not be considered under any circumstances a one stop cure.

As some of us here have been in your shoes and have had or do have this condition we will be happy to have an informal chat but we will not recommend or advise the use of our oils as treatment.

Which oil is best for me?

Again, due to the Government not recognizing cannabis as having any medicinal value we are not allowed to make any recommendations. If we do the MHRA and other agencies could consider this as us making a recommendation about our oil as treatment, therefore promoting it as medicine, which is illegal.
The other reason we can’t make recommendations is that we just don’t know. Everybody has an endocannabinoid system which is what directly interacts with the compounds in cannabis to promote wellbeing. As we, as humans, have different lifestyles and interactions our bodies respond differently to the extracts which means what is good for one may not be good for another. For example, we could have two people with the same condition on paper but they will respond differently to the same extract. This is why, we offer a range of extracts in the hope that when you choose our oils you will be able to maximize the feeling of wellbeing.

How do I know what extract is best for me?

We offer three main types of extract, Indica, Sativa and hybrids. These extracts are all full plant extracts and all offer different cannabinoid and terpene profiles which in turn promote the feeling of wellbeing in different ways in different people. If after doing your research and checking with our favourite forums you are still not sure then please contact us on [email protected] and we will arrange for a sample of our Indica and Sativa range to go out to you to try. Once you have tried these you can then contact us to discuss how you’re feeling and if the oil is something you would like to try.

One of our favorite groups to ask for help is the CBD consumers UK and Europe group, this is a group that’s independent to us but offers the best advice and is run by a lovely group of people, who themselves have a variety of conditions and may be able to offer more sound advice without the bias of selling one particular brand. https://www.facebook.com/groups/356332264751778/

Recommended dosages

Again, due to the way people interact with the extracts it’s difficult to offer advice so we generally suggest that people start slow and build up. This could be 1-2 drops for 5 days then adding another drop for a further 5 days until, hopefully, they find a level that helps.

Storage of the oil

Please keep the oil in a cool dark place when not in use, a cupboard or shelf should be fine.

The oil won’t come out the bottle, Help!

This is due to the oil being quite thick after mixing, if the environment is cool or its been posted during the winter this may cause the oil to be to thick for the dropper, to fix this please just pop the oil in a cup of warm water for around 3 minutes until it softens up.

My bottle is opening despite me closing it

Because we suspend the extract in hemp seed oil if you get some oil onto the thread of the bottle it will act like a lubricant and undo the bottle. To stop this happening we recommend that, if you do get oil onto the thread, you clean it thoroughly, both on the bottle and on the lid.

Can I travel with this oil?

CBD is generally not a controlled substance so in most cases, however, due to the nature of the product some countries’ border forces may consider it to be cannabis oil and, as such seize you, the product and ruin your holiday, so we advise against it.

Does your oil contain THC?

Yes, due to the nature of the extract all cannabis (hemp) based extracts will contain trace amounts of THC. There is an unwritten rule that an amount up to 0.2% is acceptable in the product. However, the Home Office will say that the extract must contain no THC whatsoever but as this is unworkable, and also in such small amounts that it will not have any psychoactive effects, they tend not to act on it; they have far more important things to be doing. All our oils contain trace amounts which can be found on the lab reports.

My order is missing HELP ME!

Ok no worries, this will be given the highest of priorities. Please follow our missing orders link to get our immediate attention and resolve this issue for you – https://cbdbrothers.com/missing-orders/

Dogs, cats, little rodents and fluffy things, can you help?

All mammals have an endocannabinoid system and as such, giving them cannabinoids should help promote wellbeing. HOWEVER, the Vets Association are (quite rightly) very protective about what we can say about treatment. So, we offer the same service as we do to humans, contact us and we will be happy to ship out a sample.

Our pets are our family and we don’t do a ‘pet edition’ or different extracts, they deserve the same treatment as us and should not be given substandard products just because they are not human.

So what are your qualifications?

We are not medically trained, we’re not pharmaceutically trained and we have no qualifications that allow us to offer you any medical advice. We are experts in cannabis and will do what we can to help to promote people’s wellbeing but all our knowledge is based on experience and from helping ourselves and family.

Can you take orders over the phone?

No sadly not at this point.

Payment information?

Payments can be made by Visa, debit card or direct bank transfer. Card payments are processed via our Spanish and Dutch partners. Card details are never stored on our server. Checkout is secure provided by our partners at Cardgate.

For Direct Bank Transfers our Account details are as follows;
Bank: Cash Plus
Account Name: CBD Brothers Limited
Sort Code: 08-71-99
Account Number : 02190013
IBAN: GB72NWBK60721442217830
SWIFT/BIC: NWBKGB2L
Address: NatWest Bank PLC, City of London Office, PO Box 12258, 1 Princess Street, London EC2R 8BP

For payments from International banks:

Bank: CaixaBank
Account Name: CBD Brothers Europe S.L.
IBAN: ES34 2100 5327 2302 0013 5167
Address: Canovas Del Castillo, S-N, 03650 El Pinós, Alicante.

Working in Association with
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Company Info

CBD Brothers Europe S.L. Company Number: B73939407
Company Address:
CBD Brothers Europe S.L, Pablo Neruda 5, 30620 Fortuna, Murcia, Spain
Phone Numbers:

United Kingdom: 01359 242589
(Available Hours: 10am – 12pm, 2pm – 4pm) 10-10 Farm, Suffolk, IP309QR

International: 0034 652295101
(Available Hours: 12pm – 2pm)

Email Address’s:
[email protected] or [email protected]
[email protected]
[email protected]

For further information:
Please check the FAQ page.