Frequently Asked Questions

Everything you need to know

Ordering & Delivery

My parcel is damaged

Please email photos of the outside and inside of the parcel along with a photo of the plastic damaged bag which Royal Mail have placed your parcel into.

Send your photos with your order number to

Can I order over the phone?

Yes, we can take orders over the phone, 01359 242589, we accept all major credit and debit cards except American Express.  Our friendly team will accept your orders Monday to Friday from 10.00 am to 3.00 pm.

Need help?

Get in touch with our team of specialists