Frequently Asked Questions

Please email photos of the outside and inside of the parcel along with a photo of the plastic damaged bag which Royal Mail have placed your parcel into.

Send your photos with your order number to info@cbdbrothers.com

Please follow the link below to the Delivery page for details on how to contact us about your missing order.

Delivery – CBD Brothers | The Original Alternative

Yes, we can take orders over the phone, 01359 242589, we accept all major credit and debit cards except American Express.  Our friendly team will accept your orders Monday to Friday from 10.00 am to 2.30 pm.

VAT is not applied to orders placed internationally, and shipping costs £12.00. Delivery times differ due to the customs processing times in each country.  Delivery usually takes 3 to 21 days.

Please be aware that before your package is released for delivery, importation tax must be paid to customs or the delivery firm.

Unfortunately, we are not able to ship to all countries due to customs not allowing our products into their country.  Please find below a list of countries we can currently ship our products to.

Albania, Andorra, Armenia, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, France, Georgia, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Moldova, Monaco, Netherlands, North Macedonia, Norway, Romania, San Marino, Serbia, Slovenia, Switzerland, Turkey, Vatican.