Reseller Terms and Conditions

STANDARD TERMS AND CONDITIONS FOR RESELLER ACCOUNTS

Effective from 1st March 2025

Reseller accounts are only available for Shop Retail Premises, Websites & Sole Traders

Company Registration Number 11632775.

Registered Business – Greenleaf Processing Limited (trading as CBD Brothers Ltd), Gascoyne House, Fornham All Saints, Bury St. Edmunds, IP28 6JY.

  1. How to Place an Order
    1.1. When you have been accepted as a CBD Brothers reseller an account will be created for you, and you will be required to login into the account before you place each order to receive the discount and free shipping. www.cbdbrothers.com.
  2. Payment
    2.1. Payments are required for items at the time of ordering via card payment by Mastercard or Visa only.
  3. Pricing
    3.1. All prices can be found on the CBD Brothers website, www.cbdbrothers.com.
    3.2. Any costs included will be clearly stated.
    3.3. All prices and information present on the CBD Brothers website, and any literature derived from it, has been compiled with the greatest of care. However, CBD Brothers does not guarantee all information is accurate or current.
    3.4. CBD Brothers reserves the right to modify prices without a period of notice.
    3.5. Prices shown on product pages are the full RRP, once added to basket and the reseller discount code will automatically be applied and you will be charged the discounted amount.
  4. Discounts
    4.1. The Reseller discounts cannot be used in conjunction with any other discount issued by CBD Brothers.
    4.2. Discounts cannot be used against products in the Bundles categories, chocolate bars in the CBD Edibles category and the CBD After Sun and CBD Moisturiser in the CBD Cosmetics category. Can also not be used against the gift vouchers.
  5. RRP
    5.1. Products or goods purchased from CBD Brothers shall only be sold at or above the retail prices shown on the CBD Brothers website.
    5.2. In the event the Reseller choosing to place the products or goods for sale at a discount, permission for special sale events must be requested in writing prior to the sale via email to wholesale@cbdbrothers.com.
  6. Invoices
    6.1. You will receive an invoice by email your order for your records. If you do not receive an invoice in 2 working days, please email us at wholesale@cbdbrothers.com.
  7. Refund Policy
    7.1. All refunds are subject to CBD Brother’s discretion.
    7.2. We are only able to offer refunds on unopened items, within 14 days of delivery.
    7.3. We are unable to offer refunds on our Whole Plant Extracts/Paste and Purple Plus Edition as we are unable to provide tamper-proof seals for the packaging.
    7.4. If products are damaged or defective there is a full warranty period of 90 days
  8. Currencies
    8.1. All products are priced in GBP.
  9. Billing Information
    9.1. Payment must be received from the Reseller before any goods are dispatched.
    9.2. CBD Brothers reserves the right to select and modify acceptable payment methods.
    9.3. CBD Brothers reserves the right to refuse or cancel any order or service at our discretion.
    9.4. The Reseller agrees to ensure that all account information is up to date and relevant.
    9.5. CBD Brothers is not responsible for delays or additional costs caused by inaccurate information.
    9.6. In the event that the Reseller’s order or service is cancelled, limited or halted, CBD Brothers will endeavour within reasonable limits to contact the Reseller to explain the situation.
  10. Conditions of Use
    10.1. Products sold by CBD Brothers may cause sedation or stimulation. Do not drive or operate dangerous machinery if you feel tired after taking these products.
    10.2. Do not exceed the recommended dosage.
    10.3. Products sold by CBD Brothers may conflict with your prescription medications. CBD Brothers does not recommend combining our CBD products with prescription medications until you are sure there will be no conflict. CBD Brothers cannot be held accountable should a medication conflict occur.
    10.4. Always, consult your doctor before taking any new product.
    10.5. The recommended dosage refers to adults only. For children, the dose needs to be significantly lower. Please do not start your child on the adult dose.

    10.6. No information supplied by CBD Brothers should be taken as advice or medical knowledge, it is for general purposes only. Any decision made based solely on the information on this website is done at your own risk. Furthermore, our products are not sold to cure or assist any medical conditions.

  1. Intellectual Property
    11.1. Resellers will require written permission from CBD Brothers to use any of our branding, including logo and images.
    11.2. To request permission please email wholesale@cbdbrothers.com.
    11.3. All of the content on our website – including text, software, scripts, code, designs, graphics, photos, sounds, music, videos, posts, news stories, and general artwork is owned by CBD Brothers is protected by copyright, trademark, patent and other laws. CBD Brothers reserves all rights not expressly described in these Terms.
  2. Security
    12.1. CBD Brothers uses SSL (Secure Sockets Layer) on the checkout pages – this is to protect your personal details, including your physical address and email address.
  1. Delivery Policy
    13.1. UK orders are sent via Royal Mail’s Tracked 24 tracked delivery service. The expected delivery time for mainland UK is 1-2 days and Channel Islands is 3 to 21 days.
    13.2. International orders are sent by airmail using Royal Mail International Tracked and Signed service. The expected delivery time is 3 – 21 days.
    13.3. Items are shipped on the following days:
    Monday – Friday, except bank holidays and the week between Christmas and new year.
    13.4. CBD Brothers does not take responsibility for customs fees, customs delays and other customs problems.
    13.5. CBD Brothers does not take responsibility for delivery times. We post all items promptly, but Royal Mail determine delivery times.
    13.6. CBD Brothers will bear no responsibility for losses incurred to the buyer when shipping overseas whether this is caused by the failure of their purchase to arrive because of local postal services issues or seizure by Customs officials of the destination country. The company will not be liable for any importation duties/taxes that are incurred. Furthermore, it is incumbent upon the buyer and/or their customer to understand and obey the legislation regarding importing what may be considered to be a ‘controlled substance’ to their home country/state.
  2. Products and Services
    14.1. CBD Brothers reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.
    14.2. CBD Brothers cannot be held accountable for any variation in the colour, smell, taste or flavour of our products. CBD Brothers whole plant extract is a natural product and is therefore subject to natural variations.
    14.3. CBD Brothers reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.
  3. Complaints
    15.1. Any complaints submitted to CBD Brothers will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, CBD Brothers will answer within 14 days an acknowledgement and an indication when the reseller will receive a more detailed answer.
  4. Reseller Discounts

Depending on the amount of the order will depend on the discount you will receive.  The discounts are automatically added to orders, along with free shipping.

 

Spend up to £100 and you will receive a 20% discount.

£100.01 to £300 and you will receive a 30% discount.

£300.01 and over and you will receive a 40% discount.

 

  1. Contact Details

Head Office:                                       Email Address:                                              Phone:

Everton House                        wholesale@cbdbrothers.com                         01359 242589

Thetford Road

Ixworth

Suffolk

IP31 2EU